General terms of sale

1. Scope

These terms apply to every sale SOLVENTARA S.L. makes to businesses. If we agree something different, it must be written in the quote you accept.

2. Clients

We sell only to private businesses. The client declares that it is not a state entity, that no state entity controls it and that it is not on any EU, UN, UK or US sanctions list. We may ask for documents to check this.

3. Quote and order

Each quote shows the product, quantity, price, delivery point (Incoterm), lead time and how long the quote is valid. The order is final when you accept it in writing and we receive your payment.

4. Price and payment

Prices are in EUR. You pay 100% in advance by bank transfer, from an account outside Cuba in the name of the client or its representative. We do not accept cash.

5. Delivery

Unless we agree otherwise, we deliver FCA Valencia (we hand the goods to the carrier in Valencia) or FOB port of origin (we load them on the ship at the port of origin), under Incoterms 2020. The sea freight and the paperwork in Cuba are the responsibility of the client or its importer. Lead times are estimates.

6. Documents

We provide the commercial invoice, the packing list (what is in each box) and the certificates the manufacturer has. The client is responsible for any registrations and licences needed in Cuba.

7. Retention of title

The goods belong to SOLVENTARA S.L. until they are paid in full.

8. Claims

If you see a defect, tell us in writing within 7 days of receiving the goods and send photos.

9. Sanctions and force majeure

We may pause or cancel an order if a sanctions rule, or a decision by a bank or carrier, stops us from carrying it out lawfully. In that case we refund the part not yet delivered. Neither party is liable for force majeure (events outside anyone's control).

10. Law and arbitration

Spanish law applies. Any dispute will be settled by arbitration in Madrid, in Spanish.